Young Brothers measures and reports its performance to monitor how well the company is doing in key areas.  The following performance measures relate to Young Brothers’ record on safety, efficiency, and customer service.

These performance measures and benchmarks were developed pursuant to Public Utilities Commission Order No. 33640 in Docket No. 2013-0032.

Recordable Incident Rate

Personnel Performance Standard YB’s 2016 Performance
Shoreside 5.43 or lower 4.47
Marine 2.25 or lower 0.66

Note: Incident Rates are calculated by multiplying the number of incidents by 200,000 (base annual hours by 100 full-time employees), then dividing by total number of actual work hours.

Lost Time Incident Rate

Personnel Performance Standard YB’s 2016 Performance
Shoreside 3.55 or lower 2.06
Marine 0.46 or lower 0.66

Note: Incident Rates are calculated by multiplying the number of incidents by 200,000 (base annual hours by 100 full-time employees), then dividing by total number of actual work hours.

Workers’ Compensation Insurance Claims

Description Performance Standard YB’s 2016 Performance
Number of Claims 43 claims or lower 29
Dollar Value of Claims* $2,173,743 or lower $1,361,396

*Dollar value of claims consists of amounts that have actually been paid out on workers’ compensation insurance claims during the calendar year.

Hazardous Materials Incidents

Description YB’s 2016 Performance
Number of Incidents* 16 incidents
Monetary Expenses Associated with Incidents $97,802

*Incidents reportable to external agencies.

Labor Efficiency

Description Performance Standard YB’s 2016 Performance
Revenue Tons / Shoreside Labor Hours* 16.30 tons/hour or higher 14.77 tons/hour
Dollar Value of Shoreside Labor Hours $14,253,679 or lower $18,475,189

*Revenue-Tons of loaded cargo transported, per Labor Hour

Fuel Efficiency

Description Performance Standard YB’s 2016 Performance
Shoreside Fuel Efficiency* 11.12 tons/gallon or higher 11.61 tons/gallon
Marine Fuel Efficiency* 2.82 tons/gallon or higher 2.75 tons/gallon

*Revenue-Tons of cargo transported, per gallon of Marine or Shoreside fuel used

On-Time Barge Arrival

Description Performance Standard YB’s 2016 Performance
Percent On-Time Arrivals* 75% or higher 62%

*Percent of all regularly scheduled arrivals at Neighbor Island ports

Customer Wait Time for Freight

Cargo Type, Port Performance Standard YB’s 2016 Performance
Dry LCL, Honolulu* 45 minutes 56 minutes
Refrigerated LCL, Honolulu* 45 minutes 34 minutes
Dry Mixed Cargo, Honolulu** 45 minutes 38 minutes
Auto/RoRo, Honolulu** 45 minutes 50 minutes

*LCL Freight Drop-offs only until June 2016. Freight Pick-ups added from July 2016.
**Dry Mixed Cargo and Auto/RORO is based on partial year data only. Data not available prior to June 2016.

Caller Wait Time

Description Performance Standard YB’s 2016 Performance
Calls answered within 60 seconds 90% of all calls answered within 60 seconds 78% of calls answered
within 60 seconds

Customer Dropped Calls

Description Performance Standard YB’s 2016 Performance
Customer Dropped Calls 5% or less 7.3%

Completed Sailings

Description Performance Standard YB’s 2016 Performance
Percent Completed Sailings* 99% or higher 99.4%

 *Percentage of all regularly scheduled sailings to Neighbor Island ports

Cargo Insurance Loss Ratio

Description Performance Standard YB’s 2016 Performance
Cargo Insurance Loss Ratio* 18.2% or lower 22.6%
Cargo Damage Claims** 506 or lower 486 claims

*Dollar amount of cargo damage claims paid, divided by insurance premiums collected from customers.
**Number of Cargo Damage Claims reflects those approved and paid; denied claims are not included.

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