Cargo Insurance and Filing Claims

Young Brothers’ Tariff 5-A is an insured tariff, which means that included in your freight charges is a premium for cargo insurance and any damages are claimed against that cargo insurance.  YB makes the insurance available to you at a reduced rate.

If damage occurs or your cargo is lost, you may file a claim.  The claim will be handled through AON, a third party claims administrator, who has been appointed by the cargo insurer.

Listed below are some of the key points to remember when you are filing a claim.

  • Notify in writing that you intend to file a claim within 60 days after your cargo was delivered or should have been delivered.
  • File a completed claim form, which you can get from this website or from any Young Brothers’ office.
  • Include all of the documents listed on the instruction sheet.
  • Your claim will be reviewed and processed upon receipt of all required documentation with determination in 3-5 weeks.

New claims should be sent in PDF format to: ybclaims@aon.com Please note in the subject line: “Bill of Lading Number ______ and/or Booking Number ____________” (insert number in blank)

AON Contact information for those who have filed:

Rochelle Weisbarth, YB Cargo Claims Administrator
Phone: 1 (808) 548-4411
Fax: 1 (808) 548-4422

Leslie Barrow, YB Cargo Claims Manager/Surveyor
Phone: 1 (808) 235-0504
Fax: 1 (808) 235-0609

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