Company Status:  OPEN

Updated:  Wednesday, 04/08/20 7:30 am

There are NO changes to sailing schedules.  Modified cargo acceptance starting Monday, March 30, 2020.

Young Brothers prides itself on shipping “freight of all kinds.” However, to ensure Young Brothers is able to continue uninterrupted service to all ports, we are required to take further steps to ensure the health and safety of our customers and employees. While we understand some of these new procedures and policies may result in some inconvenience for our customers, we do believe these changes are necessary to keep both customers and employees safe from harm.

Starting Monday, March 30th, the following new procedures will be in place:

We will continue to accept “essential,” non-containerized cargo. “Essential” cargo includes:

• Food, water, and other household consumer products for retail stores
• All household consumer products
• Medical Supplies and Equipment for hospitals and to care for those in need
• Educational Supplies
• First Responder Vehicles
• Public Utilities (Electric, Water, Sewer, Gas, Telecommunications) Vehicles and Equipment
• Construction Supplies and Equipment

We will not be able to accept “non-essential” cargo during this time; non-essential cargo includes:

• Privately-owned vehicles
• Dry mixed cargo
• Less than container load Livestock shipments

Effective March 19, 2020, Young Brothers (“YB”) is implementing additional safeguards based on upon the guidance from state authorities and local health officials to continue to provide for the safe handling of your cargo to and from the Neighbor Islands. As a result of the most recent developments to the COVD-19 situation, we find it necessary to make the following changes effective Monday, March 23, 2020:

  • Transactions must be completed by credit card payment over the phone or through your established YB Credit Account. We are eliminating cash and check transactions until further notice.
  • For cargo requiring reservations, reservations must be made in advance. We will no longer process walk-up reservations at the pier. Cargo types requiring reservations include straightload equipment, automobiles, roll-on/roll-off cargo, and livestock. Shippers who arrive at the port without any reservations for these type of cargo will be asked to leave and return once their reservations are made over the phone.
  • All dry and refrigerated less than container load (mixed and palletized) cargo must be delivered to the port ready to ship.  Customers will not be allowed to box their cargo or shrink wrap pallets while on port.

Self Screening

Effective immediately, we ask that all customers and vendors self-screen before entering our facilities. That means anyone who is showing any flu-like symptoms or is feeling unwell should not enter the port.

Self-Screening Handout

Social Distancing

Social Distancing best practices will also be incorporated into how we serve you.

Following guidance from state authorities and local health officials, we ask that you adhere to the following modified receiving process to minimize personal contact:
● Vehicles should enter port facilities with rolled-up windows and present their TWIC ID or driver’s license against the window for security officers’ inspection.
● Customers maintain the recommended 6-feet of distance from others and refrain from congregating.
● Please remain in vehicles while delivering or receiving cargo.
● Customers will be directed by a YB employee to roll down their windows when necessary and will be allowed to exit their vehicle to secure and unsecure cargo. At that time, please remain within an arm’s-length distance (approximately 2 feet) from the vehicle.
● In the event of booking discrepancies upon arrival, drivers will be asked to exit the facility while booking errors are addressed via their company’s dispatch and/or customer service. This procedure will minimize congestion in the ports, so there will not be groups larger than 10 on premises. Once the error has been resolved, drivers are invited to return immediately.

Critical Service to the Neighbor Islands

We understand the critical service we provide and the needs of the community we serve.  As the Coronavirous (“COVID-19”) begins to have a greater impact in the communities we live in, we want to share the important steps we are taking to ensure our customers and our employees are both healthy and safe.  Young Brothers remains committed to moving the cargo our customers have entrusted to us for 120 years.

Changes to cargo operations, if any, will continue to be communicated via our customer notices, posted to our website, as well as posted to our social media platforms.

Upon recommendations made by both the State of Hawaii Department of Health (“DOH”) and Center for Disease Control (“CDC”), Young Brothers ahs taken these additional steps to ensure the Company is doing its part to protect our customers and employees when they visit our facilities:

  1. Monitoring all port facilities and making sure they are stocked with the appropriate cleaning supplies.
  2. Increase the frequency of regularly scheduled cleanings of high trafficked areas, such as container stations, auto stations, and customer service buildings.
  3. Reinforce good hygiene behavior or our employees.
  4. Limit business travel and encourage employees to leverage technology when possible.

As the situation evolves, please refer to these agencies for the latest information regarding COVID-19:

If you have any questions or concerns please feel free to call your local Young Brothers’ office.  Mahalo for your continued patronage.

Follow us on Facebook/Instagram @youngbrothershawaii and Twitter @youngbrothershi for the latest YB news on COVID-19.

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