Young Brothers measures and reports its performance to monitor how well the company is doing in key areas. The following performance measures relate to Young Brothers’ record on safety, efficiency, and customer service.
These performance measures and benchmarks were developed pursuant to Public Utilities Commission Order No. 33640 in Docket No. 2013-0032.
Performance measure data for 2018.
Recordable Incident Rate
| Personnel |
Performance Standard |
YB’s 2019 Performance |
| Shoreside |
5.45 or lower |
2.92 |
| Marine |
1.27 or lower |
2.68 |
Note: Incident Rates are calculated by multiplying the number of incidents by 200,000 (base annual hours by 100 full-time employees), then dividing by total number of actual work hours.
Lost Time Incident Rate
| Personnel |
Performance Standard |
YB’s 2019 Performance |
| Shoreside |
3.44 or lower |
1.82 |
| Marine |
0.42 or lower |
2.01 |
Note: Incident Rates are calculated by multiplying the number of incidents by 200,000 (base annual hours by 100 full-time employees), then dividing by total number of actual work hours.
Workers’ Compensation Insurance Claims
| Description |
Performance Standard |
YB’s 2019 Performance |
| Number of Claims |
40 claims or lower |
36 |
| Dollar Value of Claims* |
$1,765,906 or lower |
$1,414,899 |
*Dollar value of claims consists of amounts that have actually been paid out on workers’ compensation insurance claims during the calendar year.
Hazardous Materials Incidents
| Description |
Performance Standard |
YB’s 2019 Performance |
| Number of Incidents* |
7.3 incidents or lower |
2 incidents |
| Monetary Expenses Associated with Incidents |
$55,514 or lower |
$13,227 |
*Incidents reportable to external agencies.
Labor Efficiency
| Description |
Performance Standard |
YB’s 2019 Performance |
| Revenue Tons / Shoreside Labor Hours* |
14.96 tons/hour or higher |
15.12 tons/hour |
| Dollar Value of Shoreside Labor Hours |
$18,972,229 or lower |
$20,694,144 |
*Revenue-Tons of loaded cargo transported, per Labor Hour
Fuel Efficiency
| Description |
Performance Standard |
YB’s 2019 Performance |
| Shoreside Fuel Efficiency* |
11.55 tons/gallon or higher |
12.27 tons/gallon |
| Marine Fuel Efficiency* |
2.80 tons/gallon or higher |
2.97 tons/gallon |
*Revenue-Tons of cargo transported, per gallon of Marine or Shoreside fuel used
On-Time Barge Arrival
| Description |
Performance Standard |
YB’s 2018 Performance |
| Percent On-Time Arrivals* |
75% or higher |
78.9% |
*Percent of all regularly scheduled arrivals at Neighbor Island ports
Customer Wait Time for Freight
| Cargo Type for the Port of Honolulu |
Performance Standard |
YB’s 2019 Performance |
| Dry LCL |
45 minutes |
51 minutes |
| Refrigerated LCL |
45 minutes |
37 minutes |
| Dry Mixed Cargo |
45 minutes |
43 minutes |
| Auto/RoRo |
45 minutes |
49 minutes |
| Container |
45 minutes |
29 minutes |
Customer Wait Time for Freight
| Cargo Type for the Port of Nawiliwili |
Performance Standard |
YB’s 2019 Performance |
| Dry LCL |
45 minutes |
24 minutes |
| Refrigerated LCL |
45 minutes |
22 minutes |
| Dry Mixed Cargo |
45 minutes |
24 minutes |
| Auto/RoRo |
45 minutes |
28 minutes |
| Container |
45 minutes |
33 minutes |
Customer Wait Time for Freight
| Cargo Type for the Port of Kawaihae |
Performance Standard |
YB’s 2019 Performance |
| Dry LCL |
45 minutes |
33 minutes |
| Refrigerated LCL |
45 minutes |
23 minutes |
| Dry Mixed Cargo |
45 minutes |
46 minutes |
| Auto/RoRo |
45 minutes |
32 minutes |
| Container |
45 minutes |
26 minutes |
Caller Wait Time
| Description |
Performance Standard |
YB’s 2019 Performance |
| Calls answered within 60 seconds |
90% of all calls answered within 60 seconds |
n/a |
Customer Dropped Calls
| Description |
Performance Standard |
YB’s 2019 Performance |
| Customer Dropped Calls |
5% or less |
n/a |
Completed Sailings
| Description |
Performance Standard |
YB’s 2019 Performance |
| Percent Completed Sailings* |
99% or higher |
96.8% |
*Percentage of all regularly scheduled sailings to Neighbor Island ports
Cargo Insurance Loss Ratio
| Description |
Performance Standard |
YB’s 2019 Performance |
| Cargo Insurance Loss Ratio* |
18.4% or lower |
19.0% |
| Cargo Damage Claims** |
465 or lower |
404 claims |
*Dollar amount of cargo damage claims paid, divided by insurance premiums collected from customers.
**Number of Cargo Damage Claims reflects those approved and paid; denied claims are not included.
