Young Brothers measures and reports its performance to monitor how well the company is doing in key areas. The following performance measures relate to Young Brothers’ record on safety, efficiency, and customer service.
These performance measures and benchmarks were developed pursuant to Public Utilities Commission Order No. 33640 in Docket No. 2013-0032.
Recordable Incident Rate
| Personnel |
Performance Standard |
YB’s 2016 Performance |
| Shoreside |
5.43 or lower |
4.47 |
| Marine |
2.25 or lower |
0.66 |
Note: Incident Rates are calculated by multiplying the number of incidents by 200,000 (base annual hours by 100 full-time employees), then dividing by total number of actual work hours.
Lost Time Incident Rate
| Personnel |
Performance Standard |
YB’s 2016 Performance |
| Shoreside |
3.55 or lower |
2.06 |
| Marine |
0.46 or lower |
0.66 |
Note: Incident Rates are calculated by multiplying the number of incidents by 200,000 (base annual hours by 100 full-time employees), then dividing by total number of actual work hours.
Workers’ Compensation Insurance Claims
| Description |
Performance Standard |
YB’s 2016 Performance |
| Number of Claims |
43 claims or lower |
29 |
| Dollar Value of Claims* |
$2,173,743 or lower |
$1,361,396 |
*Dollar value of claims consists of amounts that have actually been paid out on workers’ compensation insurance claims during the calendar year.
Hazardous Materials Incidents
| Description |
YB’s 2016 Performance |
| Number of Incidents* |
16 incidents |
| Monetary Expenses Associated with Incidents |
$97,802 |
*Incidents reportable to external agencies.
Labor Efficiency
| Description |
Performance Standard |
YB’s 2016 Performance |
| Revenue Tons / Shoreside Labor Hours* |
16.30 tons/hour or higher |
14.77 tons/hour |
| Dollar Value of Shoreside Labor Hours |
$14,253,679 or lower |
$18,475,189 |
*Revenue-Tons of loaded cargo transported, per Labor Hour
Fuel Efficiency
| Description |
Performance Standard |
YB’s 2016 Performance |
| Shoreside Fuel Efficiency* |
11.12 tons/gallon or higher |
11.61 tons/gallon |
| Marine Fuel Efficiency* |
2.82 tons/gallon or higher |
2.75 tons/gallon |
*Revenue-Tons of cargo transported, per gallon of Marine or Shoreside fuel used
On-Time Barge Arrival
| Description |
Performance Standard |
YB’s 2016 Performance |
| Percent On-Time Arrivals* |
75% or higher |
62% |
*Percent of all regularly scheduled arrivals at Neighbor Island ports
Customer Wait Time for Freight
| Cargo Type, Port |
Performance Standard |
YB’s 2016 Performance |
| Dry LCL, Honolulu* |
45 minutes |
56 minutes |
| Refrigerated LCL, Honolulu* |
45 minutes |
34 minutes |
| Dry Mixed Cargo, Honolulu** |
45 minutes |
38 minutes |
| Auto/RoRo, Honolulu** |
45 minutes |
50 minutes |
*LCL Freight Drop-offs only until June 2016. Freight Pick-ups added from July 2016.
**Dry Mixed Cargo and Auto/RORO is based on partial year data only. Data not available prior to June 2016.
Caller Wait Time
| Description |
Performance Standard |
YB’s 2016 Performance |
| Calls answered within 60 seconds |
90% of all calls answered within 60 seconds |
78% of calls answered
within 60 seconds |
Customer Dropped Calls
| Description |
Performance Standard |
YB’s 2016 Performance |
| Customer Dropped Calls |
5% or less |
7.3% |
Completed Sailings
| Description |
Performance Standard |
YB’s 2016 Performance |
| Percent Completed Sailings* |
99% or higher |
99.4% |
*Percentage of all regularly scheduled sailings to Neighbor Island ports
Cargo Insurance Loss Ratio
| Description |
Performance Standard |
YB’s 2016 Performance |
| Cargo Insurance Loss Ratio* |
18.2% or lower |
22.6% |
| Cargo Damage Claims** |
506 or lower |
486 claims |
*Dollar amount of cargo damage claims paid, divided by insurance premiums collected from customers.
**Number of Cargo Damage Claims reflects those approved and paid; denied claims are not included.
