Young Brothers measures and reports its performance to monitor how well the company is doing in key areas.  The following performance measures relate to Young Brothers’ record on safety, efficiency, and customer service.

These performance measures and benchmarks were developed pursuant to Public Utilities Commission Order No. 33640 in Docket No. 2013-0032.

 

Performance measure data for 2018.

Recordable Incident Rate

Personnel Performance Standard YB’s 2018 Performance
Shoreside 5.45 or lower 6.26
Marine 1.27 or lower 4.04

Note: Incident Rates are calculated by multiplying the number of incidents by 200,000 (base annual hours by 100 full-time employees), then dividing by total number of actual work hours.

Lost Time Incident Rate

Personnel Performance Standard YB’s 2018 Performance
Shoreside 3.44 or lower 4.87
Marine 0.42 or lower 2.69

Note: Incident Rates are calculated by multiplying the number of incidents by 200,000 (base annual hours by 100 full-time employees), then dividing by total number of actual work hours.

Workers’ Compensation Insurance Claims

Description Performance Standard YB’s 2018 Performance
Number of Claims 40 claims or lower 49
Dollar Value of Claims* $1,765,906 or lower $1,192,348

*Dollar value of claims consists of amounts that have actually been paid out on workers’ compensation insurance claims during the calendar year.

Hazardous Materials Incidents

Description YB’s 2018 Performance
Number of Incidents* 0 incidents
Monetary Expenses Associated with Incidents $0

*Incidents reportable to external agencies.

Labor Efficiency

Description Performance Standard YB’s 2018 Performance
Revenue Tons / Shoreside Labor Hours* 15.17 tons/hour or higher 15.23 tons/hour
Dollar Value of Shoreside Labor Hours $17,433,803 or lower $20,018,740

*Revenue-Tons of loaded cargo transported, per Labor Hour

Fuel Efficiency

Description Performance Standard YB’s 2018 Performance
Shoreside Fuel Efficiency* 11.42 tons/gallon or higher 11.75 tons/gallon
Marine Fuel Efficiency* 2.80 tons/gallon or higher 2.79 tons/gallon

*Revenue-Tons of cargo transported, per gallon of Marine or Shoreside fuel used

On-Time Barge Arrival

Description Performance Standard YB’s 2018 Performance
Percent On-Time Arrivals* 75% or higher 73%

*Percent of all regularly scheduled arrivals at Neighbor Island ports

Customer Wait Time for Freight

Cargo Type for the Port of Honolulu Performance Standard YB’s 2018 Performance
Dry LCL 45 minutes 45 minutes
Refrigerated LCL 45 minutes 36 minutes
Dry Mixed Cargo 45 minutes 41 minutes
Auto/RoRo 45 minutes 48 minutes
Container 45 minutes 28 minutes

Caller Wait Time

Description Performance Standard YB’s 2018 Performance
Calls answered within 60 seconds 90% of all calls answered within 60 seconds n/a

Customer Dropped Calls

Description Performance Standard YB’s 2018 Performance
Customer Dropped Calls 5% or less n/a

Completed Sailings

Description Performance Standard YB’s 2018 Performance
Percent Completed Sailings* 99% or higher 97.3%

 *Percentage of all regularly scheduled sailings to Neighbor Island ports

Cargo Insurance Loss Ratio

Description Performance Standard YB’s 2018 Performance
Cargo Insurance Loss Ratio* 18.4% or lower 21.8%
Cargo Damage Claims** 465 or lower 405 claims

*Dollar amount of cargo damage claims paid, divided by insurance premiums collected from customers.
**Number of Cargo Damage Claims reflects those approved and paid; denied claims are not included.

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